Privacy policy

Personal data collected on this website is processed by MASTER DRIVE – Chauffeur Privé, which operates the MASTER DRIVE service.

For any question about your data, you can contact us by email or by phone: +33 6 18 37 18 99.

We only collect the information needed to handle your requests:

• Bookings and quotes: name, email address, phone number, preferred contact method, pickup and destination addresses, date and time, number of passengers and suitcases, flight or train number, special instructions.
• Chauffeur hire: schedule, itinerary and planned stops.
• Parcel transport: description of the item, dimensions, weight, optional photos and on-site contacts.
• Contact form: name, email address, optional phone number and the content of your message.
• Online payment, when offered: it is handled by our payment provider. We never receive or store your card details.
• Technical data: anonymous visitor statistics measured without cookies, and IP address used temporarily to protect forms against abusive submissions.

• Handle your booking and quote requests, organise and carry out your journey: performance of a contract or pre-contractual steps (Article 6(1)(b) GDPR).
• Keep you informed by email about your request (receipt, confirmation, change, cancellation, payment): performance of the contract.
• Reply to your messages: pre-contractual steps and legitimate interest in replying to you.
• Comply with our accounting and tax obligations: legal obligation (Article 6(1)(c) GDPR).
• Keep the website secure and prevent abuse: legitimate interest (Article 6(1)(f) GDPR).
• Measure website traffic anonymously: legitimate interest.

Your data is intended for your MASTER DRIVE chauffeur. It may be processed on our behalf, solely for the needs of the service, by our technical providers: website and database hosting, email delivery and, if you pay online, our payment provider.

Your data is never sold, rented or transferred to third parties for marketing purposes.

When a provider processes data outside the European Union, such transfer must be covered by the safeguards required by the GDPR, in particular the European Commission’s standard contractual clauses.

• Booking and quote requests that did not lead to a journey: three years from the last contact.
• Data from completed journeys needed for invoicing: ten years, in line with accounting obligations.
• Messages sent through the contact form: three years from the last exchange.
• Parcel photos: deleted together with the related request.

This website uses no advertising cookies and no social media trackers. Visitor statistics are measured anonymously and without cookies.

A single strictly necessary cookie is used to secure the chauffeur’s private area. Such cookies are exempt from consent, so no consent banner is required.

WhatsApp buttons open the WhatsApp service, which is subject to its own privacy policy.

Emails related to your requests may contain an open-tracking pixel and click-tracking links, used only to check that our messages are received. Personal links, such as your tracking page link, are not tracked.

We do not send you marketing messages without your consent.

Under the GDPR and the French Data Protection Act, you have the following rights:

• right of access, rectification and erasure of your data;
• right to restriction of processing and right to object;
• right to data portability;
• right to set instructions regarding your data after your death.

To exercise these rights, contact us by email or by phone: +33 6 18 37 18 99. You will receive an answer within one month.

If you believe your rights are not respected, you can lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

Communication with the website is encrypted (HTTPS). Access to bookings is restricted to the chauffeur through a password-protected area. Online payments are made on the secure page of our payment provider.

This policy may be updated to reflect changes to the service or to regulations. The date of the latest update appears at the top of this page.